Shift SLA Support

 
 
 

Redefined Support

Be Proactive, Not Reactive

METHOD IT Shift Support allows companies to have a consistent IT presence which they can fully rely on with a fraction of the cost of hiring a full-time IT employee. 

Merits

Once-a-week, consistent IT presence to work alongside global IT

Redefined Support - Proactive IT, not just reactive when problems arise

Includes on-site training

Case Study

A long-term hedge fund client, with a staff list of eight, required local, bilingual IT support in Tokyo but not on a permanent basis.
We provided them with a three-hour shift once a week in order to solve issues, deal with queries and work alongside global headquarters regarding upgrades, maintenance and infrastructure in its Tokyo branch.

We bridge the gap with IT as a service

Shift Support – Fixed Rate, Best Value

  • A closer more in-touch relationship with users, we build a comprehensive knowledge base.
  • Staff are on-site for a fixed period each week to deal with any support, projects, training or maintenance
  • Better awareness of office sentiment and pain points
  • More approachable and accessible for training to help improve user productivity
  • The support you need when you need it
  • Backfill for holidays or times when staff are ill
  • Flexibility to reschedule days and times to coincide with national holidays or other events
  • Low-priority issues can be scheduled to coincide with visits
  • Emergency support and on-site interventions still available but less likely to be required due to regular proactive presence
  • No hidden surprises
  • Option for scale up or down based on periodic reviews
  • Regular, predictable billing
  • Adjustment of skillsets to meet new requirements
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