Here to Help

 
 

Here to Help – On Demand Support

As part of our push to ensure the safety and health of our staff and our clients, METHOD IT will be mitigating all support to be handled remotely. On-site work, while still possible, is temporarily suspended until further notice pending updates from official governing bodies in Japan.

This does not mean that METHOD IT will stop supporting you –METHOD IT is here for you, ready to support and your team by remote support. Remote support can be handled either by using Microsoft Teams (for our Office 365 subscribing clients) or through TeamViewer (for everyone!). These two options allow Method IT to confidently support you and your staff without the need to be on site.

It is easy to get on demand remote support – same as before we are available between 9am – 6pm Monday – Friday JST; Either give us a call at +81 (0)3 4400 2650 or e-mail the helpdesk at support@methodit.com

Then one of our talented engineers will be in touch to help you resolve your issues.

Our staff will request a TeamViewer Session in order to quickly support your issue. In some cases our staff will request a Microsoft Teams meeting to help your issue become resolved.

You can find out more on either connection method using the tabs below.

METHOD IT Support

9am – 6pm Monday – Friday JST

+81 (0)3 4400 2650

support@methodit.com

Click images to enlarge

To be safe, we will first start by ensuring no other instances of TeamViewer are running (if no other TeamViewer applications are running, please continue to step 2).
念のため、すべてのTeamViewerをクローズします。(ステップ1に他のTeamViewerが起動していない場合にステップ2に進んでください)

1) Look on the right of your taskbar for any icon that looks like the following;
まず、タスクバーに右にあるアイコンを探してください


or

If either of these icons is present, please right click and left-click “Exit TeamViewer”.
そして、そのアイコンに右クリックして、「TeamViewerを終了」を左クリックしてください

2) Start TeamViewer 11 Quick Support and share the displayed ID and Password with the Method IT staff.
TeamViewer11 QSを起動しての上に表示されるIDとPWと教えていただければ大変助かります。

Open the link below in a browser of your choice:
以下のリンクにブラウザーに開いてください
https://www.teamviewer.com/ja/download/previous-versions/

Scroll a little ways down the page to find “TeamViewer 11 Version” and click.
ページのちょっとしたからTeamViewer 11 Versionをクリックしてください

From here, click “TeamViewer QS” (Quick Support) to download the file, once downloaded please run the application.
TeamViewer QSをクリックしてダウンロードしての上に起動してください

Once the application is running, please share with us the displayed ID and password.
表示されるのIDとPWを教えていただければすぐにリモートでサポートを行います。

Click images to enlarge

A Method IT staff member will send you a Teams Meeting Request.
メソッドITのスタッフメンバーがTeams会議リクエストを送信します。

Worried About Your Office?

If you are found suddenly having your team work remotely, you may have questions on how your team is performing or whether they have access to everything they need to keep your business running. Check out three common issues we hear from our customers and solutions we can implement quickly for you and your team:

Solution: In most cases your multifunction printer can forward FAX messages as e-mails to your team! If not, there are many services which we can help set up to do the same.

Solution: Let us set up a remote PC on site to ensure your network is running properly! Want to ensure constant connection? We also offer mobile 4G Wi-Fi modules to ensure constant connectivity.

Solution: Either through a dedicated cloud solution, or VPN to your local server, we can get your team up and running quickly with the data they need to keep operations running smoothly!

METHOD IT offers many solutions for these and other situations and is available for discussion to help you plan a future or working remotely. Feel free to get in touch with our team to discuss, we are here to help!

Sales a Concern?

In these uncertain times, many of our clients may find it difficult to meet customers face-to-face or to go on sales runs. In our modern age, this should not be a show-stopper to you, your team, or your business.

METHOD IT has a proven track record of bringing businesses to the web, either by migrating some sales aspects to an e-commerce site, or updating a website to better reflect the times and need of your clients. Let us show you how to put more of your business on the web and keep your sales teams chugging along.

Check out some of our E-commerce work for New York Women’s clothing brand Meg Shops – we got them a new site with customizable content and a streamlined purchasing process. The result is a sleek website, and minimal impact on sales as customers are forced to stay home.

Let us help you with your specific needs – METHOD IT offers various solutions for your issues on getting more out of the web. Get in touch with our team and have us add value to your brand on the web today – we are here to help!

In Conclusion

With our 15 years of experience in Japan, we understand the difficulties in working here – but we also know how to navigate them well.

These difficult times are unprecedented and uncertain; however we are confident that Method IT has the right solution for you and your team and your business.

We are just a click away and ready to support you remotely!

We appreciate your understanding on the importance of ensuring the mutual health and safety of our staff, clients, and families by offering mostly remote support during this time.

Stay safe, stay healthy, and more importantly, stay supported with METHOD IT.

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