Which plan is best for you?
Ad hoc is targeted to clients that need help with IT services maybe once or twice every six months, where IT is not critical or support is only required for very specific irregular activities. Suited to organizations with a very specific irregular need.
The basic service package provides a same day guarantee of support providing the request is logged before 1pm. It includes a monthly review meeting, access to ticketing system and support number direct to our bilingual engineers. The basic package provides two hours included within the base rate. This should cover an average of two on-site/remote support requests per month of up to an hour each.
The standard package provides a two hour support time for any request logged on or before 4pm. This package also includes both monthly meetings, ticket system and direct support number. In addition the standard package has an extra hour of inclusive support and access to our notification and monitoring services (up to five sensors) for hosting clients.
This package includes all the features of the above packages with an additional support hour and a guaranteed under two hour on-site support service level. This package also includes the option for system reporting where reasonable reporting needs will be met and documents produced during monthly meetings. For hosting clients this package will include up to ten free sensors from our alerts and monitoring package.
|Guaranteed service response||No||Same day||Half day||2 hours|
|Access to support phone number||Yes||Yes||Yes||Yes|
|Optional additional hours at reduced rate||No||Yes||Yes||Yes|
|Access to support ticketing service||No||Yes||Yes||Yes|
|Monitoring services and notifications for hosted systems||No||No||Yes||Yes|
|Direct emergency support number||No||No||No||Yes|
|Monthly system reports||No||No||No||Yes|
|Monthly maintenance retainer for same-day response||No||Request a free quote »|
|Support style||Business hours
|Outside business hours/holidays|
|Onsite||Request a free quote »|
|Remote / Phone / Email / Meeting|